Before Credentials Are Disclosed

If account credentials have not been disclosed, you may ask to cancel the order. We will review the order state, payment state, and any processing already completed. Approved refunds are returned through the original payment method where supported.

After Credentials Are Disclosed

Virtual account credentials cannot be treated like unopened physical goods after disclosure. Refunds are not guaranteed once credentials have been shown, emailed, downloaded, or accessed. We may still review a request if the delivered account materially differs from the listing, cannot be accessed at first delivery, or was duplicated because of a processing error.

Requests We May Not Approve

• The buyer selected the wrong game, region, platform, or account type despite clear listing information.
• The account was altered, shared, resold, misused, or placed at risk after delivery.
• Access was affected by a game update, publisher action, buyer device, or violation of game rules outside our reasonable control.
• The request is based only on a change of mind after credentials were disclosed.

How to Request a Review

Use the Contact Us page and provide the order number, product name, a clear explanation, and relevant screenshots with private details covered. Do not publicly post credentials. We may ask for reasonable information needed to verify the issue.

Payment reversals and disputes can delay an investigation. Contact us first when possible so we can review the order and available records.